Payments

I sold hops...where is my money?
Payout occurs after an order ships. Visit the Payouts page to see the payout status of each shipped order. Payouts begin processing immediately upon shipmen...
Thu, 1 Feb, 2024 at 7:55 PM
Why is payment still pending?
Sometimes order status = verifying funds or payment processing on the order details page. This means a payment has not yet cleared. The amount of time it ta...
Tue, 6 Feb, 2024 at 3:59 PM
I received an error message during checkout
Errors during checkout can occur for several reasons. Here are the most common: Your reservation expired because you didn't complete the checkout (en...
Fri, 23 Jun, 2023 at 2:09 PM
I got an error when I submitted a reimbursement request
There are two known causes for errors when submitting reimbursement requests. The message to the buyer is too long. The maximum length is 400 characters...
Mon, 16 Apr, 2018 at 12:02 PM
Does LEx retain my credit card information after purchase?
No. We do not keep any card information on file. When you enter payment information it goes directly to a major payment processor and our servers never even...
Tue, 9 Jan, 2024 at 12:46 PM
Why was my full refund for a different amount than what I originally paid? (International orders only)
Refunds for international orders are subject to current exchange rate fluctuations. In other words, because currency conversion rates fluctuate, the rate at...
Wed, 15 Jul, 2020 at 2:35 PM