The buyer always pays for shipping, but depending on the circumstances this happens 1 of 4 ways:
1. The buyer makes a single payment for hops + shipping during checkout. This is preferred and the default whenever possible. But sometimes this isn't possible because the seller and/or their hop merchant doesn't actually know the location of the hops. Some dealers have multiple warehouses and can't always tell sellers/LEx in advance from which warehouse they will ship the order. (This functionality began beta testing in late 2017, was further optimized based on feedback from the LEx Community, and is scheduled for full release in Feb 2018.)
2. The buyer’s shipping account (ie UPS or FedEx) is billed for shipping charges. In this case, the buyer must supply a valid shipping account number during checkout. This was how most shipments originally processed on LEx. Nowadays, this is the default/preferred method whenever option 1 isn't possible or whenever we know we can save you money with this option. If you're wondering why you can't choose the carrier, go here. See How to Ship UPS or How to Ship FedEx if you are the seller and need help creating a shipment.
3. The seller pays for shipping up front, then sends the buyer a reimbursement request via our easy reimbursement system. Why? Some hop merchants aren't set up to bill shipping charges to a third party. In this case, the dealer invoices their client/the contract holder (the seller) for shipping fees.
4. Large (freight) orders ship Less Than Truckload (LTL) and often involve a freight broker who will collect payment (sometimes in advance) from the buyer. Sometimes the freight company can bill an existing account or collect payment upon delivery. See How to Ship LTL for details.
Note: Unless otherwise specified by an agreement between buyer and seller, buyers are responsible for standard ground shipping charges only.