LEx HELP DESK
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
System Status: Incidents
8/29/23: Site is down
08/04/2023: Shipping Quotes & Labels Timing Out
07/11/2023: Shipping Quotes & Labels Timing Out
04/25/2023: Payments failing
01/23/2023: Payments failing
View all 13
How Buying Works
How Selling Works
How Shipping Works
How to Ship LTL
How to contact a seller/buyer
LEx Order Cancellation & Refund Policy
How do I transfer my account?
There’s a problem with my purchase/sale – what should I do?
View all 12
Tips for Good Ratings
Can I edit my listing?
I made a sale but can't fulfill the order
I don't see my crop year in the menu
Does The Lupulin Exchange set hop prices?
View all 9
How long will it take my hops to arrive? When will I get a refund?
How do I know the hops I buy on The Exchange have been stored properly?
How do I combine orders? Can I add items to a shopping cart?
Can I place an order by phone?
Sales Tax Exemption
View all 8
Can I pay with a bank account or ACH?
I sold hops...where is my money?
How do I know my payment will be processed correctly and securely?
Why is payment still pending?
I received an error message during checkout
View all 13
Can I overnight or expedite my hops?
I was billed for shipping charges. How do I get reimbursed?
If I sell hops that are stored at a merchant’s warehouse, how do they ship?
My address won't validate
Can an order be hand delivered or picked up?
View all 7
Who We Are
Exports & Buying Hops From Outside the US
Selling Hops from Outside the US
Help Desk Software