LEx HELP DESK

Getting Started 4

• How Buying Works
• How Selling Works
• How Shipping Works
• How to Ship LTL

General 10

• How to contact a seller/buyer
• I never received a confirmation email
• LEx Order Cancellation & Refund Policy
• There’s a problem with my purchase/sale – what should I do?
• Why isn't Alpha Acid % always listed?

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Selling Hops 9

• Tips for Good Ratings
• Can I edit my listing?
• I made a sale but can't fulfill the order
• I don't see my crop year in the menu
• Does The Lupulin Exchange set hop prices?

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Buying Hops 7

• How long will it take my hops to arrive? When will I get a refund?
• How do I know the hops I buy on The Exchange have been stored properly?
• How do I combine orders? Can I add items to a shopping cart?
• Can I place an order by phone?
• Sales Tax Exemption

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Payments 13

• Can I pay with a bank account or ACH?
• I sold hops...where is my money?
• How do I know my payment will be processed correctly and securely?
• Why is payment still pending?
• I received a reservation number with an error message

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Shipping 7

• Can I overnight or expedite my hops?
• I was billed for shipping charges. How do I get reimbursed?
• If I sell hops that are stored at a merchant’s warehouse, how do they ship?
• My address won't validate
• Can an order be hand delivered or picked up?

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About Us 5

• Who We Are
• Contact Us
• Terms of Use
• Privacy Policy
• Our Fees

International Transactions 2

• Exports & Buying Hops From Outside the US
• Selling Hops from Outside the US

Payment Processing 2

• WePay Current Status
• 01/14/2021 - Cancelled Orders due to Payment Processor Error

Listings 0

Outages 6

• Delayed WePay settlements 09/21/2017
• Email notification outage 08/14/2017
• Problem loading Help Desk pages 02/28/2017
• On screen alert interruption week of 04/04/2016
• Email notification outage 11/22/2015 - 11/23/2015

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