LEx HELP DESK
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How Buying Works
How Selling Works
How Shipping Works
How to Ship UPS
How to Ship FedEx
See all 6 articles
How to contact a seller/buyer
I never received a confirmation email
LEx Order Cancellation & Refund Policy
There’s a problem with my purchase/sale – what should I do?
See all 13 articles
Tips for Good Ratings
Can I sell 1lb bags of hops on The Exchange?
I made a sale but can't fulfill the order
Can I pass a drop ship fee on to the buyer?
I am an independent hop grower. Can I list my hops on The Lupulin Exchange?
See all 16 articles
How long will it take my hops to arrive? When will I get a refund?
Why can't I choose the shipping company at checkout?
The tracking number provided is invalid/incorrect
How do I know the hops I buy on The Exchange have been stored properly?
I made a purchase but the seller doesn't have the hops
See all 10 articles
Can I pay with a bank account or ACH?
I sold hops...where is my money?
How do I know my payment will be processed correctly and securely?
Why is payment still pending?
I received a reservation number with an error message
See all 15 articles
Can I overnight or expedite my hops?
I was billed for shipping charges. How do I get reimbursed?
If I sell hops that are stored at a broker’s warehouse, how do they ship?
The UPS/FedEx/DHL shipping account provided to me is invalid. What should I do?
If I sell hops that are stored at my brewery, how do I ship them?
See all 11 articles
Who We Are
Buying Hops From Outside the US
Selling Hops from Outside the US
Important Information about Shipping from Canada to the United States
WePay Current Status
My listing was displayed as Sold Out, but now it's not...?
Email notification outage 11/22-23
On screen alert interruption week of 4/4/16
Problem loading Help Desk pages
Email notification outage 8/14/2017
Delayed WePay settlements 9/21/17
Help Desk Software