LEx HELP DESK
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How Buying Works
How Selling Works
How Shipping Works
How to Ship LTL
How to contact a seller/buyer
I never received a confirmation email
LEx Order Cancellation & Refund Policy
There’s a problem with my purchase/sale – what should I do?
Why isn't Alpha Acid % always listed?
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Tips for Good Ratings
Can I edit my listing?
I made a sale but can't fulfill the order
I don't see my crop year in the menu
Does The Lupulin Exchange set hop prices?
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How long will it take my hops to arrive? When will I get a refund?
How do I know the hops I buy on The Exchange have been stored properly?
How do I combine orders? Can I add items to a shopping cart?
Can I place an order by phone?
Sales Tax Exemption
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Can I pay with a bank account or ACH?
I sold hops...where is my money?
How do I know my payment will be processed correctly and securely?
Why is payment still pending?
I received a reservation number with an error message
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Can I overnight or expedite my hops?
I was billed for shipping charges. How do I get reimbursed?
If I sell hops that are stored at a merchant’s warehouse, how do they ship?
My address won't validate
Can an order be hand delivered or picked up?
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Who We Are
Exports & Buying Hops From Outside the US
Selling Hops from Outside the US
WePay Current Status
01/14/2021 - Cancelled Orders due to Payment Processor Error
Delayed WePay settlements 09/21/2017
Email notification outage 08/14/2017
Problem loading Help Desk pages 02/28/2017
On screen alert interruption week of 04/04/2016
Email notification outage 11/22/2015 - 11/23/2015
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Help Desk Software
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