LEx HELP DESK
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How Buying Works
How Selling Works
How Shipping Works
How to Ship UPS
How to Ship FedEx
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How to contact a seller/buyer
I never received a confirmation email
LEx Order Cancellation & Refund Policy (updated 9/30/21)
There’s a problem with my purchase/sale – what should I do?
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Tips for Good Ratings
Can I sell 1lb bags of hops on The Exchange?
I made a sale but can't fulfill the order
Can I pass a drop ship fee on to the buyer?
I am an independent hop grower. Can I list my hops on The Lupulin Exchange?
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How long will it take my hops to arrive? When will I get a refund?
Why can't I choose the shipping company at checkout?
The tracking number provided is invalid/incorrect
How do I know the hops I buy on The Exchange have been stored properly?
I made a purchase but the seller doesn't have the hops
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Can I pay with a bank account or ACH?
I sold hops...where is my money?
How do I know my payment will be processed correctly and securely?
Why is payment still pending?
I received a reservation number with an error message
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Can I overnight or expedite my hops?
I was billed for shipping charges. How do I get reimbursed?
If I sell hops that are stored at a broker’s warehouse, how do they ship?
The UPS/FedEx/DHL shipping account provided to me is invalid. What should I do?
If I sell hops that are stored at my brewery, how do I ship them?
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Who We Are
Buying Hops From Outside the US
Selling Hops from Outside the US
Important Information about Shipping from Canada to the United States
WePay Current Status
01/14/2021 - Cancelled Orders due to Payment Processor Error
My listing was displayed as Sold Out, but now it's not...?
Delayed WePay settlements 09/21/2017
Email notification outage 08/14/2017
Problem loading Help Desk pages 02/28/2017
On screen alert interruption week of 04/04/2016
Email notification outage 11/22/2015 - 11/23/2015
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