LEx HELP DESK

Active Incidents 0

Payment Processing 0

Past Incidents 16

• 05/22/2024: Shipping Quotes & Labels Timing Out
• 04/24/2024: Shipping Quotes & Labels Timing Out
• 02/22/24: Shipping Labels Not Loading
• 8/29/23: Site is down
• 08/04/2023: Shipping Quotes & Labels Timing Out

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Getting Started 4

• How Buying Works
• How Selling Works
• How Shipping Works
• How to Ship LTL

General 11

• How to contact a seller/buyer
• LEx Order Cancellation & Refund Policy
• Returns
• How do I transfer my account?
• Why isn't Alpha Acid % always listed?

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Selling Hops 8

• Tips for Good Ratings
• Can I edit my listing?
• I made a sale but can't fulfill the order
• I don't see my crop year in the menu
• Does The Lupulin Exchange set hop prices?

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Buying Hops 8

• How long will it take my hops to arrive? When will I get a refund?
• How do I combine orders? Can I add items to a shopping cart?
• How do I know the hops I buy on The Exchange have been stored properly?
• Can I place an order by phone?
• Sales Tax Exemption

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Payments 7

• I sold hops...where is my money?
• Why is payment still pending?
• I received an error message during checkout
• I got an error when I submitted a reimbursement request
• Does LEx retain my credit card information after purchase?

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Shipping 7

• Can I overnight or expedite my hops?
• I received the wrong product, a partial shipment, or have a quality issue
• I was billed for shipping charges. How do I get reimbursed?
• If I sell hops that are stored at a merchant’s warehouse, how do they ship?
• Can an order be hand delivered or picked up?

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About Us 4

• Who We Are
• Contact Us
• Terms of Use
• Privacy Policy

International Transactions 2

• Exports & Buying Hops From Outside the US
• Selling Hops from Outside the US