LEx HELP DESK

Getting Started 6

• How Buying Works
• How Selling Works
• How Shipping Works
• How to Ship UPS
• How to Ship FedEx

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General 13

• Feature Requests
• How to contact a seller/buyer
• I never received a confirmation email
• LEx Order Cancellation & Refund Policy (updated 9/30/21)
• There’s a problem with my purchase/sale – what should I do?

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Selling Hops 16

• Tips for Good Ratings
• Can I sell 1lb bags of hops on The Exchange?
• I made a sale but can't fulfill the order
• Can I pass a drop ship fee on to the buyer?
• I am an independent hop grower. Can I list my hops on The Lupulin Exchange?

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Buying Hops 11

• How long will it take my hops to arrive? When will I get a refund?
• Why can't I choose the shipping company at checkout?
• The tracking number provided is invalid/incorrect
• How do I know the hops I buy on The Exchange have been stored properly?
• I made a purchase but the seller doesn't have the hops

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Payments 15

• Can I pay with a bank account or ACH?
• I sold hops...where is my money?
• How do I know my payment will be processed correctly and securely?
• Why is payment still pending?
• I received a reservation number with an error message

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Shipping 12

• Can I overnight or expedite my hops?
• I was billed for shipping charges. How do I get reimbursed?
• If I sell hops that are stored at a broker’s warehouse, how do they ship?
• The UPS/FedEx/DHL shipping account provided to me is invalid. What should I do?
• If I sell hops that are stored at my brewery, how do I ship them?

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About Us 5

• Who We Are
• Contact Us
• Terms of Use
• Privacy Policy
• Our Fees

International Transactions 3

• Buying Hops From Outside the US
• Selling Hops from Outside the US
• Important Information about Shipping from Canada to the United States

Payment Processing 2

• WePay Current Status
• 01/14/2021 - Cancelled Orders due to Payment Processor Error

Listings 1

• My listing was displayed as Sold Out, but now it's not...?

Outages 5

• Delayed WePay settlements 09/21/2017
• Email notification outage 08/14/2017
• Problem loading Help Desk pages 02/28/2017
• On screen alert interruption week of 04/04/2016
• Email notification outage 11/22/2015 - 11/23/2015