LEx HELP DESK
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How Buying Works
How Selling Works
How Shipping Works
How to Ship LTL
How to contact a seller/buyer
I never received a confirmation email
LEx Order Cancellation & Refund Policy
There’s a problem with my purchase/sale – what should I do?
Why isn't Alpha Acid % always listed?
View all 10
Tips for Good Ratings
Can I edit my listing?
I made a sale but can't fulfill the order
I don't see my crop year in the menu
Does The Lupulin Exchange set hop prices?
View all 9
How long will it take my hops to arrive? When will I get a refund?
How do I know the hops I buy on The Exchange have been stored properly?
How do I combine orders? Can I add items to a shopping cart?
Can I place an order by phone?
Sales Tax Exemption
View all 7
Can I pay with a bank account or ACH?
I sold hops...where is my money?
How do I know my payment will be processed correctly and securely?
Why is payment still pending?
I received a reservation number with an error message
View all 13
Can I overnight or expedite my hops?
I was billed for shipping charges. How do I get reimbursed?
If I sell hops that are stored at a merchant’s warehouse, how do they ship?
My address won't validate
Can an order be hand delivered or picked up?
View all 7
Who We Are
Exports & Buying Hops From Outside the US
Selling Hops from Outside the US
Help Desk Software
by Freshdesk Support Desk