Buying Hops

How long will it take my hops to arrive? When will I get a refund?
Hops are shipped by the seller (or their broker) after your payment has cleared. If your payment is still pending see here. The seller (or their broker) has...
Mon, 16 Apr, 2018 at 9:43 AM
Why can't I choose the shipping company at checkout?
Sellers (or their dealer when drop shipping) select their preferred shipper(s)*. If you don't like the shipping company, you can always search for a co...
Sat, 3 Feb, 2018 at 10:52 AM
The tracking number provided is invalid/incorrect
Message the seller from the order details page (same place where tracking # is) and let them know that the tracking info they provided is incorrect. Ask the...
Mon, 16 Apr, 2018 at 9:41 AM
How do I know the hops I buy on The Exchange have been stored properly?
Every seller located in North America agrees to the following statement before their listing goes live: I agree that the hops being listed have already been...
Mon, 16 Apr, 2018 at 10:04 AM
I made a purchase but the seller doesn't have the hops
When the seller created the listing, they agreed to the following terms: Sellers are responsible for deactivating listings before they use the hops...
Mon, 16 Apr, 2018 at 9:39 AM
Can I place an order by phone?
No. The Lupulin Exchange is only a venue - you cannot buy or sell hops with The Lupulin Exchange. All transactions are between buyer & seller and are co...
Mon, 16 Apr, 2018 at 9:43 AM
I got a Hop Alert, but the listing was already sold out...why is that?
Whenever a new listing posts, LEx immediately sends Hop Alerts by email to all subscribers. Varieties in high demand (with hundreds of subscribers) usually ...
Mon, 16 Apr, 2018 at 10:16 AM
Can The Lupulin Exchange process a standing order to automatically buy hops?
Sorry, we couldn't do that without violating numerous federal laws.
Fri, 10 Jul, 2015 at 11:12 AM
Sales Tax Exemption
If you are purchasing raw materials used in manufacturing, that means you are sales tax-exempt and should never pay sales tax on those ingredients. Sales ta...
Thu, 3 Sep, 2020 at 1:28 PM
I need company info to complete a Sales Tax Exemption Certificate
If you are shipping hops into a state like New Mexico, you'll be required to include information about the out of state seller (which your state consid...
Thu, 20 Aug, 2020 at 3:39 PM