LEx HELP DESK
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
System Status: Incidents
04/25/2023: Payments failing
01/23/2023: Payments failing
12/11/2022: Supply the CO-HOP! emails
09/21/2017: Delayed WePay settlements
08/14/2017: Email notification outage
View all 10
How Buying Works
How Selling Works
How Shipping Works
How to Ship LTL
How to contact a seller/buyer
LEx Order Cancellation & Refund Policy
There’s a problem with my purchase/sale – what should I do?
Why isn't Alpha Acid % always listed?
How do I transfer my account?
View all 11
Tips for Good Ratings
Can I edit my listing?
I made a sale but can't fulfill the order
I don't see my crop year in the menu
Does The Lupulin Exchange set hop prices?
View all 9
How long will it take my hops to arrive? When will I get a refund?
How do I know the hops I buy on The Exchange have been stored properly?
How do I combine orders? Can I add items to a shopping cart?
Can I place an order by phone?
Sales Tax Exemption
View all 8
Can I pay with a bank account or ACH?
I sold hops...where is my money?
How do I know my payment will be processed correctly and securely?
Why is payment still pending?
I received a reservation number with an error message
View all 13
Can I overnight or expedite my hops?
I was billed for shipping charges. How do I get reimbursed?
If I sell hops that are stored at a merchant’s warehouse, how do they ship?
My address won't validate
Can an order be hand delivered or picked up?
View all 7
Who We Are
Exports & Buying Hops From Outside the US
Selling Hops from Outside the US
Help Desk Software
by Freshdesk Support Desk