If the seller shipped you the wrong hop variety/crop year/type, shorted your order, or there's a quality problem, please send them a direct message from the order details page to let them know. In this scenario, the seller is expected to make things right, which means shipping the correct product ASAP on their dime and providing a return label (if they want the original shipment returned). Be sure to rate your experience with the seller once they've had a chance to resolve the issue. And please handle all communication via our messaging system so we can follow along and intervene if necessary.