Shipping

Can I overnight or expedite my hops?
If the seller has enabled expedited shipping, you will see expedited shipping options during checkout; however, keep in mind that order processing does not ...
Tue, 6 Feb, 2024 at 4:29 PM
I received the wrong product or a partial shipment
If the seller shipped you the wrong hop variety, crop year, type, etc. or some boxes are missing, please send them a message from the order details page to ...
Tue, 6 Feb, 2024 at 4:31 PM
I was billed for shipping charges. How do I get reimbursed?
It's rare, but occasionally a merchant fails to use the buyer's prepaid label. If that happens and you get billed for shipping, you should request r...
Tue, 6 Feb, 2024 at 4:33 PM
If I sell hops that are stored at a merchant’s warehouse, how do they ship?
We will create a Purchase Order for you to review and submit to your merchant. This PO will be accompanied by a prepaid shipping label that the merchant wil...
Wed, 10 Aug, 2022 at 4:56 PM
Can an order be hand delivered or picked up?
Yes. Once the order has been picked up by (or dropped off to) the buyer and the prepaid label has been destroyed, just let us know so we can void & refu...
Wed, 10 Aug, 2022 at 4:59 PM
How do I file a shipping claim for lost or damaged hops?
If UPS or FedEx has lost or damaged hops that you purchased on The Lupulin Exchange and you paid for insurance during checkout, please carefully follow the ...
Tue, 19 Mar, 2024 at 4:58 PM
My address won't validate
Our system validates your address via the same USPS database that's used by UPS & FedEx. And as you might imagine, we can't purchase shipping la...
Thu, 2 Jun, 2022 at 10:12 AM