Shipping

Can I overnight or expedite my hops?
While expedited shipping is available via prepaid shipping, keep in mind that order fulfillment does not begin until your payment has cleared (we don't...
Mon, 16 Apr, 2018 at 12:57 PM
I was billed for shipping charges. How do I get reimbursed?
It's rare, but occasionally a merchant fails to use the buyer's prepaid label. If that happens and you get billed for shipping, you should request...
Wed, 10 Aug, 2022 at 4:50 PM
If I sell hops that are stored at a merchant’s warehouse, how do they ship?
We will create a Purchase Order for you to review and submit to your merchant. This PO will be accompanied by a prepaid shipping label that the merchant wil...
Wed, 10 Aug, 2022 at 4:56 PM
My address won't validate
Our system validates your address via the same USPS database that's used by UPS & FedEx. And as you might imagine, we can't purchase shipping ...
Thu, 2 Jun, 2022 at 10:12 AM
Can an order be hand delivered or picked up?
Yes. Once the order has been picked up by (or dropped off to) the buyer and the prepaid label has been destroyed, just let us know so we can void & refu...
Wed, 10 Aug, 2022 at 4:59 PM
How do I file a shipping claim for lost or damaged hops?
If UPS, FedEx, or USPS has lost or damaged hops that you purchased on The Lupulin Exchange, please follow the 2 steps below carefully to get reimbursed quic...
Wed, 31 Aug, 2022 at 8:43 AM
Why can't I enter tracking?
In January 2021, we made some improvements related to shipping and changed our definition of complete. Orders now automatically complete based on shipping c...
Mon, 22 Aug, 2022 at 8:41 PM