Shipping

Can I overnight or expedite my hops?
While expedited shipping is available via prepaid shipping, keep in mind that order fulfillment does not begin until your payment has cleared (we don't...
Mon, 16 Apr, 2018 at 12:57 PM
I was billed for shipping charges. How do I get reimbursed?
If you sell hops warehoused at a broker who bills you for shipping charges, you should request reimbursement for these fees from your buyers. This is easy t...
Mon, 16 Apr, 2018 at 1:01 PM
If I sell hops that are stored at a broker’s warehouse, how do they ship?
We will create a Purchase Order for you to review and submit to your broker. This PO will include the buyer’s shipping address. 
Thu, 18 Jun, 2015 at 1:08 PM
The UPS/FedEx/DHL shipping account provided to me is invalid. What should I do?
Step 1: Message the buyer. Ask them to verify the shipping account number they provided. If the number matches what you entered, ask them to verify that th...
Mon, 16 Apr, 2018 at 1:12 PM
If I sell hops that are stored at my brewery, how do I ship them?
You will receive notification and instructions when another brewer buys your hops. The buyer always pays for shipping. See Getting Started for more informat...
Mon, 16 Apr, 2018 at 1:18 PM
Can I estimate shipping charges before I buy?
Sometimes. It depends on how shipping will be paid for a given order, which is mostly driven by whether or not the physical location of the hops is known.
Wed, 10 Jan, 2018 at 1:02 PM
Do I have to open a UPS/FedEx/DHL account?
Sometimes. It depends on how shipping will be paid on a given order. Some orders/sellers require a UPS/FedEx/DHL/etc. account. In that case, you will b...
Mon, 16 Apr, 2018 at 1:28 PM
Can an order be hand delivered or picked up?
Yes. Simply send a message to coordinate delivery/pickup. Once the buyer has the hops, the seller should enter Hand Delivered mm/dd/yy or Picked Up mm/dd/yy...
Mon, 16 Apr, 2018 at 1:30 PM
Can I ship orders via a different carrier?
Yes, sellers can choose the carrier(s) they want to use. Click here for details.  Note: When contracted hops drop ship from a broker, the broker chooses...
Mon, 16 Apr, 2018 at 1:33 PM
Who is responsible for delivery?
The seller is responsible for both ensuring hops are delivered to the buyer in good condition and providing proof of delivery. If there is a problem with a ...
Mon, 10 Jul, 2017 at 3:23 PM