Can I overnight or expedite my hops?
While expedited shipping is available via prepaid shipping, keep in mind that order fulfillment does not begin until your payment has cleared (we don't...
Mon, 16 Apr, 2018 at 12:57 PM
I was billed for shipping charges. How do I get reimbursed?
If you sell hops warehoused at a broker who bills you for shipping charges, you should request reimbursement for these fees from your buyers. This is easy t...
Mon, 16 Apr, 2018 at 1:01 PM
If I sell hops that are stored at a broker’s warehouse, how do they ship?
We will create a Purchase Order for you to review and submit to your broker. This PO will include the buyer’s shipping address. 
Thu, 18 Jun, 2015 at 1:08 PM
My address won't validate
Our system validates your address via the same USPS database that's used by UPS & FedEx. And as you might imagine, we can't purchase shipping ...
Tue, 10 May, 2022 at 9:58 AM
The UPS/FedEx/DHL shipping account provided to me is invalid. What should I do?
Step 1: Message the buyer. Ask them to verify the shipping account number they provided. If the number matches what you entered, ask them to verify that th...
Mon, 16 Apr, 2018 at 1:12 PM
If I sell hops that are stored at my brewery, how do I ship them?
You will receive notification and instructions when another brewer buys your hops. The buyer always pays for shipping. See Getting Started for more informat...
Mon, 16 Apr, 2018 at 1:18 PM
Can I estimate shipping charges before I buy?
Sometimes. It depends on how shipping will be paid for a given order, which is mostly driven by whether or not the physical location of the hops is known.
Wed, 10 Jan, 2018 at 1:02 PM
Do I have to open a UPS/FedEx/DHL account?
Sometimes. It depends on how shipping will be paid on a given order. Some orders/sellers require a UPS/FedEx/DHL/etc. account. In that case, you will b...
Mon, 16 Apr, 2018 at 1:28 PM
Can an order be hand delivered or picked up?
Yes. If your order uses manual shipping (shipping cost is not calculated for your order at checkout), simply send a message to coordinate delivery/pickup. O...
Mon, 9 Mar, 2020 at 12:40 PM
Can I ship orders via a different carrier?
Yes, sellers can choose the carrier(s) they want to use. Click here for details.  Note: When contracted hops drop ship from a broker, the broker chooses...
Mon, 16 Apr, 2018 at 1:33 PM