Shipping
If the seller has enabled expedited shipping, you will see expedited shipping options during checkout; however, keep in mind that order processing does not ...
Tue, 6 Feb, 2024 at 4:29 PM
If the seller shipped you the wrong hop variety, crop year, type, etc. or some boxes are missing, please send them a message from the order details page to ...
Tue, 6 Feb, 2024 at 4:31 PM
It's rare, but occasionally a merchant fails to use the buyer's prepaid label. If that happens and you get billed for shipping, you should request r...
Tue, 6 Feb, 2024 at 4:33 PM
We will
create a Purchase Order for you to review and submit to your merchant. This PO
will be accompanied by a prepaid shipping label that the merchant wil...
Wed, 10 Aug, 2022 at 4:56 PM
Yes. Once the order has been picked up by (or dropped off to) the buyer and the prepaid label has been destroyed, just let us know so we can void & refu...
Wed, 10 Aug, 2022 at 4:59 PM
If UPS, FedEx, or USPS has lost or damaged hops that you purchased on The Lupulin Exchange, please follow the 2 steps below carefully to get reimbursed quic...
Tue, 4 Apr, 2023 at 12:00 PM
Our system validates your address via the same USPS database that's used by UPS & FedEx. And as you might imagine, we can't purchase shipping la...
Thu, 2 Jun, 2022 at 10:12 AM