General

Default solution folder, feel free to edit or delete it.

How to contact a seller/buyer
The LEx platform has a built-in messaging system that allows you to communicate directly with other members of the community. To message a buyer/seller abou...
Wed, 20 Apr, 2022 at 4:49 PM
I never received a confirmation email
First, checkout our guide - Lupulin Exchange Emails 101: How to receive our emails now and forever Try resending the confirmation email (My Account > ...
Mon, 26 Mar, 2018 at 3:37 PM
LEx Order Cancellation & Refund Policy
The Lupulin Exchange (LEx) is only a venue. You did not buy hops from or sell hops to LEx. You did business with another member of the LEx community...
Thu, 25 Aug, 2022 at 9:34 AM
There’s a problem with my purchase/sale – what should I do?
99.9% of LEx community members are honest brewers/growers/brokers who want to help each other out, do the right thing, and make things right when they occas...
Mon, 26 Mar, 2018 at 3:34 PM
Why isn't Alpha Acid % always listed?
AA is an optional field. Originally, we made the field required, but had to change it to optional. The reason is because when the hops are located at a brok...
Thu, 18 Jun, 2015 at 9:21 PM
How do I update my profile picture?
There are two ways to update your profile picture on the Lupulin Exchange: You may upload a picture in your account settings. On your account page, cli...
Thu, 24 Oct, 2019 at 2:31 PM
Lupulin Exchange Emails 101: How to receive our emails now and forever
The Lupulin Exchange wants to make sure our emails reach you. We are meticulous about our email hygiene and are very proud of our very high email del...
Sat, 28 Apr, 2018 at 4:52 PM
Where can I find the status/tracking/details of my order?
Simply login and go to My Account...
Thu, 11 Jan, 2018 at 4:04 PM
I need a tax form
As a marketplace facilitator, The Lupulin Exchange manages sales tax exemption certificates for transactions between all buyers & sellers on its platfor...
Mon, 20 Jul, 2020 at 5:31 PM
TTB number format
If you're getting a "wrong format" error after entering your TTB number, odds are you're not using the correct number. You can find your...
Fri, 26 Aug, 2022 at 1:06 PM