General

Default solution folder, feel free to edit or delete it.

How to contact a seller/buyer
The LEx platform has a built-in messaging system that allows you to communicate directly with other members of the community. We ask that you always use it ...
Tue, 6 Feb, 2024 at 3:01 PM
LEx Order Cancellation & Refund Policy
The Lupulin Exchange (LEx) is only a venue. You did not buy hops from or sell hops to LEx. You did business with another member of the LEx community...
Wed, 11 Oct, 2023 at 12:56 PM
Returns
While there are some scenarios in which the buyer or seller can cancel an order, it's not possible to process a refund & return for a shipped order....
Tue, 6 Feb, 2024 at 3:07 PM
How do I transfer my account?
Leaving your brewery and need to hand off your account to someone new? Or does someone else just need access to your brewery’s account history? An owner? A ...
Mon, 1 May, 2023 at 4:07 PM
Why isn't Alpha Acid % always listed?
AA% is an optional field. Originally, we made the field required but had to change it to optional. That's because when a brewery is selling contracted h...
Tue, 6 Feb, 2024 at 3:16 PM
I never received a confirmation email
First, checkout our guide - Lupulin Exchange Emails 101: How to receive our emails now and forever Try resending the confirmation email (My Account > ...
Tue, 6 Feb, 2024 at 2:35 PM
How do I update my profile picture?
All users in your organization will have the same profile picture. To change it, click on your profile image, scroll down & click on My Company, then cl...
Tue, 6 Feb, 2024 at 3:22 PM
Lupulin Exchange Emails 101: How to receive our emails now and forever
The Lupulin Exchange wants to make sure our emails reach you. We are meticulous about our email hygiene and are very proud of our very high email del...
Sat, 28 Apr, 2018 at 4:52 PM
TTB number format
If you're seeing the red text below after entering your TTB number, odds are you're not using the correct number.  Be sure to enter your TT...
Tue, 10 Jan, 2023 at 9:41 AM
I need a tax form
The Lupulin Exchange is not a vendor; it's a type of platform known as a "marketplace facilitator." All transactions on the platform are non-t...
Tue, 5 Sep, 2023 at 1:39 PM