General

Default solution folder, feel free to edit or delete it.

How to contact a seller/buyer
The LEx platform has a built-in messaging system that allows you to communicate directly with other members of the community. To message a buyer/seller abou...
Fri, 30 Dec, 2016 at 8:51 PM
I never received a confirmation email
First, checkout our guide - Lupulin Exchange Emails 101: How to receive our emails now and forever Try resending the confirmation email (My Account > ...
Mon, 26 Mar, 2018 at 3:37 PM
LEx Order Cancellation & Refund Policy
The Lupulin Exchange (LEx) is only a venue. You did not buy hops from or sell hops to LEx. You did business with another member of the LEx c...
Thu, 9 Feb, 2017 at 11:38 AM
There’s a problem with my purchase/sale – what should I do?
99.9% of LEx community members are honest brewers/growers/brokers who want to help each other out, do the right thing, and make things right when they occas...
Mon, 26 Mar, 2018 at 3:34 PM
How do I update my profile picture?
Simply set up an account on Gravatar using the same email as your Lupulin Exchange account.  You can follow the "uploading your first profile image&quo...
Fri, 30 Dec, 2016 at 9:41 PM
Why isn't Alpha Acid % always listed?
AA is an optional field. Originally, we made the field required, but had to change it to optional. The reason is because when the hops are located at a brok...
Thu, 18 Jun, 2015 at 9:21 PM
I can't log in to my account
First, try resetting your password from the log in page.  If you don't receive the confirmation email, see the FAQ here. Verify that you created you...
Mon, 26 Mar, 2018 at 3:39 PM
Lupulin Exchange Emails 101: How to receive our emails now and forever
The Lupulin Exchange wants to make sure our emails reach you. We are meticulous about our email hygiene and are very proud of our very high email del...
Sat, 28 Apr, 2018 at 4:52 PM
Where did that listing go/How long do I have to complete a transaction?
Once a buyer clicks checkout, they have 30 minutes to complete the transaction. If they fail to complete the transaction within 30 minutes, the hops will re...
Fri, 30 Dec, 2016 at 9:39 PM
Where can I find the status/tracking/details of my order?
Simply login and go to My Account...
Thu, 11 Jan, 2018 at 4:04 PM