The Lupulin Exchange (LEx) is only a venue. You did not buy hops from or sell hops to LEx. You did business with another member of the LEx community. A sale on LEx is a legally binding contract between buyer & seller and all sales are final (see Terms of Use).


Orders can only be canceled by sellers if they cannot supply the hops they listed; however, canceling an order will negatively affect the Reliability score on the seller's public profile & listings. If you wish to cancel an order, you may do so from the order details page unless:

  1. The order has already shipped (or has been marked as processed by the seller or merchant).
  2. The buyer paid via ACH and the payment is still processing. ACH payments can't be reversed until 7 days after payment capture.

 

NOTE:

  • Never attempt to partially fulfill an order (it's not possible to partially refund multi-piece shipping labels). If an order cannot be fulfilled completely and exactly as specified on the listing/order details page (ie Ship From location, crop year, etc.), it should be canceled by the seller.
  • Never use the buyer's prepaid shipping labels to ship from a location ≠ the storage location listed. Fees apply.
  • It may take several business days for the credit to show on the buyer's credit card/bank account - this out of our hands and depends entirely on how quickly your bank issues you the credit.
  • Refunds for international orders are subject to current exchange rate fluctuations.
  • If you need to cancel an order, it's common courtesy to message the other party an apology & explanation from the order details page. Remember, they will be rating your performance & you have disappointed them.