Payments

I sold hops...where is my money?
Before you created your first LEx listing, you opened a WePay merchant account. This is where the proceeds from your complete* sales land. That WePay accoun...
Mon, 16 Apr, 2018 at 10:35 AM
Can I pay with a bank account or ACH?
If you are located in the United States, yes - here's how: ***Please be aware that ACH payments take at least 3-5 business days to process...
Mon, 16 Apr, 2018 at 10:36 AM
How do I know my payment will be processed correctly and securely?
We use a 3rd party integrated payment platform called WePay (a subsidiary of Chase). All funds are verified, cleared, and held in escrow until the hops are ...
Mon, 16 Apr, 2018 at 10:38 AM
Why is payment still pending?
Sometimes order status = verifying funds or payment processing on the order details page. This means a payment has been authorized but has not yet cleared. ...
Mon, 16 Apr, 2018 at 11:29 AM
I received a reservation number with an error message
Errors during checkout can be caused for several reasons. Here are the most common: Insufficient funds or credit limit Checkout not completed with...
Sat, 9 Jul, 2016 at 10:13 PM
Why was my card declined?
We don't know - all payment processing is handled by WePay. We never see your card number and have no insight on declined purchases. You'll need ...
Mon, 16 Apr, 2018 at 11:35 AM
Can The Lupulin Exchange speed up WePay's deferrals and/or increase my reserve?
No, but you can...  You can increase your reserve by giving WePay as much information as possible in their Trust Center, by building a successful track ...
Mon, 16 Apr, 2018 at 11:52 AM
Can I receive payments without setting up a WePay account?
No. All payments on The Lupulin Exchange are processed by WePay.
Mon, 16 Apr, 2018 at 11:56 AM
How do I get payment to be sent to me via check?
When you go to retrieve your funds from WePay, there is an option to receive paper checks instead of linking your bank account. Here's how: Go to w...
Mon, 16 Apr, 2018 at 12:01 PM
I got an error when I submitted a reimbursement request
There are two known causes for errors when submitting reimbursement requests. The message to the buyer is too long. The maximum length is 400 characters...
Mon, 16 Apr, 2018 at 12:02 PM