Before you created your first LEx listing, you opened a WePay merchant account. This is where the proceeds from your complete* sales land - think of it as your wallet. That WePay account belongs to you - we do not have access to it. If you're unable to log into your WePay account, you'll need to contact WePay customer support for help.
If you are able to log in to your WePay account, great! From there, you'll be able to see funds from all complete* sales, set up automatic transfers to your checking account (daily, weekly, or monthly), view history, etc. Look for a banner across the top of your Wepay account alerting you of any required next steps.
If your balance isn't fully available (for transfer to your checking account), there are a few possible reasons:
- You never responded to Wepay's account verification email
- You never linked a bank account
- You never completed federally mandated KYC info
- One or more payments isn't complete*
- The funds are in reserve**
*What does complete mean? Complete means you've provided proof that the order has shipped. In other words, you (or your dealer/hop merchant if your hops are drop shipping) has used the shipping label that the buyer paid for/we provided (if prepaid shipping) or entered a valid tracking number (if legacy shipping) and the hops have actually begun transit.
**What does in reserve mean? It's sort of the "trust but verify" approach. Notice that we never promise immediate access to funds; instead, funds are released from reserve (become available for transfer out of your WePay account) 7 days after the order is complete. This is to protect the buyer - we want to make sure you actually shipped what they were expecting. Your reserve limit is determined by how much WePay trusts your company. See Can The Lupulin Exchange speed up WePay's deferrals and/or increase my reserve? for more details on improving your reserve limit.
Once in a blue moon, WePay flags an account for whatever reason (ie they learn of a lien on your business, you have a bunch of chargebacks, someone reports you, etc.) or a seller creates multiple WePay accounts and the wrong one gets linked. If you encounter an order that has been complete for more than 7 days, and you still can't access the proceeds, please contact WePay customer support directly to inquire, and of course, let us know if we can help.