Past Incidents

8/29/23: Site is down
We are experiencing an unexpected hosting outage, which began ~3:45p ET. We have submitted support requests to our host and are awaiting a response. 4:5...
Tue, 29 Aug, 2023 at 5:22 PM
08/04/2023: Shipping Quotes & Labels Timing Out
The service we use to generate shipping rate quotes & labels took longer than usual to respond and timed out in some cases. The outage began ~3:22p and ...
Fri, 4 Aug, 2023 at 3:47 PM
07/11/2023: Shipping Quotes & Labels Timing Out
The service we use to generate shipping rate quotes & labels took longer than usual to respond and timed out in some cases for a period of ~23 minutes: ...
Tue, 11 Jul, 2023 at 1:29 PM
04/25/2023: Payments failing
We just received word from our payment processor that payments are failing: We'll post an update here once we have more information. Wepay's c...
Tue, 25 Apr, 2023 at 11:45 AM
01/23/2023: Payments failing
We just received word from our payment processor that payments are failing: We'll post an update here once we have more information. Wepay'...
Tue, 24 Jan, 2023 at 10:52 AM
12/11/2022: Supply the CO-HOP! emails
On the evening of Sunday, December 11, 2022, we became aware of a system email stuck in an infinite loop, affecting all merchant & grower accounts. ...
Mon, 12 Dec, 2022 at 9:57 AM
09/21/2017: Delayed WePay settlements
WePay has identified a technical issue causing settlement delays for some accounts. Their engineers are actively working to fix the problem.
Mon, 12 Dec, 2022 at 9:32 AM
08/14/2017: Email notification outage
A temporary email outage occurred on 8/14/2017 and will be resolved by end of 8/15/2017. Any emails sent during this time will be delivered, but may be ...
Mon, 12 Dec, 2022 at 8:42 AM
02/28/2017: Problem loading Help Desk pages
AWS, which hosts the LEx Help Desk has been experiencing widespread outages today. Looks like it should be back up fairly soon: status.aws.amazon.com
Mon, 12 Dec, 2022 at 8:42 AM
04/04/2016: On screen alert interruption
Some on-screen alerts (ie submit PO, enter shipping) failed between 4/4/16 and 4/7/16. Any orders processed during those dates were affected. There was no i...
Mon, 12 Dec, 2022 at 8:43 AM