Past Incidents

01/23/2023: Payments failing
We just received word from our payment processor that payments are failing: We'll post an update here once we have more information. Wepay...
Tue, 24 Jan, 2023 at 10:52 AM
12/11/2022: Supply the CO-HOP! emails
On the evening of Sunday, December 11, 2022, we became aware of a system email stuck in an infinite loop, affecting all merchant & grower accounts. ...
Mon, 12 Dec, 2022 at 9:57 AM
09/21/2017: Delayed WePay settlements
WePay has identified a technical issue causing settlement delays for some accounts. Their engineers are actively working to fix the problem.
Mon, 12 Dec, 2022 at 9:32 AM
08/14/2017: Email notification outage
A temporary email outage occurred on 8/14/2017 and will be resolved by end of 8/15/2017. Any emails sent during this time will be delivered, but may be ...
Mon, 12 Dec, 2022 at 8:42 AM
02/28/2017: Problem loading Help Desk pages
AWS, which hosts the LEx Help Desk has been experiencing widespread outages today. Looks like it should be back up fairly soon: status.aws.amazon.com
Mon, 12 Dec, 2022 at 8:42 AM
04/04/2016: On screen alert interruption
Some on-screen alerts (ie submit PO, enter shipping) failed between 4/4/16 and 4/7/16. Any orders processed during those dates were affected. There was no i...
Mon, 12 Dec, 2022 at 8:43 AM
11/22/2015: Email notification outage
An email outage occurred from late Sunday Nov 22nd thru the morning of Monday Nov 23rd. Critical system messages (submit PO, enter tracking, etc.) have buil...
Mon, 12 Dec, 2022 at 8:43 AM
01/14/2021 - Cancelled Orders due to Payment Processor Error
Numerous orders have been canceled erroneously due to "failed" payments on WePay that should not have failed. For more information & next step...
Thu, 14 Jan, 2021 at 1:50 PM
02/02/2022: Site is Down
2/2/2022 1:14pm ET: LupilnExchange.com is currently down due to a botched code deployment. Our dev team is working to correct this issue. We apologize for t...
Mon, 12 Dec, 2022 at 8:44 AM