When you created a listing you agreed to the following terms:
As you can see, it is very important to maintain accurate listings because you now have a binding legal contract with the buyer. These are the terms to which you've already agreed. You are responsible for deactivating listings before you use the hops, agree to sell them elsewhere, etc. If you find yourself in this uncomfortable position, here are the next steps:
- Deactivate your listing(s) before another buyer purchases from it, causing further problems/bad ratings for you.
- If the order is dropshipping from your merchant, ask if they can fulfill the order from spot inventory. Doing so keeps the buyer happy and protects your reliability score.
- If you're out of other options, cancel the order. Note: Doing so will will hurt your reliability score.
- Never use the buyer's prepaid shipping labels to ship from a location ≠ the storage location listed. Fees apply.
- Never attempt to partially fulfill an order (it's not possible to partially refund multi-piece shipping labels). If an order cannot be fulfilled completely and exactly as specified on the listing/order details page (ie Ship From location, crop year, etc.), it should be canceled by the seller.
- If you need to cancel an order, it's common courtesy to message the other party an apology & explanation. remember, they will be rating your performance & you are letting them down.