Payments

I received a UPS chargeback / the buyer "refused to pay" for shipping
In this situation, the buyer almost never actually refuses to pay for shipping, but rather their UPS account is unbillable (because they accidentally provid...
Mon, 26 Mar, 2018 at 7:51 PM
Does LEx retain my credit card information after purchase?
No. We do not keep any card information on file. In fact, our servers never even see your credit card or bank account number, so we couldn't store your...
Tue, 24 Jan, 2017 at 4:06 PM
Why is this repayment request a slightly different amount than the original payment?
In a word, rounding. Your initial payment was calculated by adding our 5% fee on a per-pound basis. Repayment requests are calculated by adding the 5% fee t...
Tue, 8 Oct, 2019 at 4:38 PM
The hops were shipped but the payment cancelled. What do I do?
Sometimes hops are shipped by the seller/broker before the 14 day deadline, but the buyer's payment auto-cancels because the order is not completed in ...
Fri, 18 Oct, 2019 at 8:12 AM
Why was my full refund for a different amount than what I originally paid? (International orders only)
Refunds for international orders are subject to current exchange rate fluctuations. In other words, because currency conversion rates fluctuate, the rate at...
Wed, 15 Jul, 2020 at 2:35 PM